Frequently Asked Questions
Everything you need to know about shopping the best of Asian Beauty.
Are all your products 100% authentic?
Yes, we guarantee that all K-Beauty, J-Beauty, and C-Beauty products are 100% authentic. We source directly from authorized distributors and the brands themselves in Korea, Japan, and China.
How do I check the manufacturing and expiration dates?
Most Asian beauty products are marked with the manufacturing date (제조) or expiration date (까지). Please note that the format is typically YYYY/MM/DD. If you are unsure about a specific product, our support team can help decode the packaging for you.
Do you ship internationally?
We currently offer worldwide shipping. Shipping times vary by destination, typically ranging from 7-14 business days for standard international delivery. Tracking information is provided for all orders.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact us immediately for a replacement.
Are the products cruelty-free?
Many of our K-Beauty and J-Beauty brands are cruelty-free. However, regulations vary by country of origin. We include a 'Cruelty-Free' tag on the product description pages for all brands that do not test on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.